Practice Key Performance Indicators – Front Desk

By Chandresh J. Shah

Growing a practice can take a lot of work and having goals can help. That is why it is important to have KPIs (Key Performance Indicators) that can be used to determine how well practice goals are being met.

Let me share to you KPIs that will help your practice on 4 main areas:

  1. Front Desk 
  2. Clinical
  3. Billing and Revenue Cycle Management
  4. Reputation Management

Let me begin with KPI’s for Front Desk as they are the first point of contact and impression your practice makes with existing and new patients. These KPIs are:

  1. Patient In-Office Wait Time
  2. Schedule Density
  3. Percentage of Electronic Health Records
  4. Confirmation and No-Show Rates
  5. Patient Phone Wait Times
  6. Check-In Efficiency
  7. Number of Patients Served Per Month
  8. Number of New Patients Served Per Month
  9. Number of Patient Referrals
  10. Staff Time Spent Entering Data/Charting
  11. Doctor-Care-to-Paperwork Ratio
  12. Percentage of Patients Who Found Paperwork to be Clear and Easy to Understand
  13. Patient Care Automation (i.e. paper work required)

Watch this “Top 40 KPI” video as I went through and explained what each KPI meant for the front desk. You can also download the guide through this link (Click Here):

Author: Chandresh Shah

Chandresh Shah specializes in Healthcare IT and Medical Billing. He knows the market inside out; what works, what doesn’t. He advises and works with small business owners.